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Here you will find answers to questions pertaining to access trouble, billing inquiries, membership cancellation, or anything else regarding your membership to Korean-Amateur.
Below is a list of frequently asked questions - click on the question pertaining to your issue for a full explanation. If you need help that we don't cover in our Member Support Center, please e-mail support@Korean-Amateur.com for additional support. Please include your order number/subcription ID or your username & password.
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- I lost my username and password?
- How do I watch/download a movie?
- What do I do if I need to change my credit card on file?
- How do I update my email address on file?
- Is this site complainant with all govt' regulation?
- What are the terms and conditions of my membership?
- How long will my membership last?
- How do I cancel my membership?
- What is my order/membership transaction number?
- How do I become a partner of Korean Amateurs?
- I lost my username and password.
You can email us directly at
support@Korean-Amateur.com.
Please include the email address you signed up with and/or your order
number/subcription ID.
Our business hours are Monday - Friday 9AM - 5PM Est and Saturday 10AM - 4PM Est.If you email during
non-business hours please allow adequate time for a response from us.
- How do I watch/download a movie?
All movies are in a .WMV file format, which is a Windows Media Player Format. Mac user must have
OSX and Windows media player 9 for Mac.
To watch a movie go to the album on the site and select the movie you want to watch.
Click the movie link and you will get a pop up window where you will be prompted for your
username and password. Enter your username and password and click "Ok". Windows Media Player
will now automatically open and the movie will begin playing.
To download a movie to your computer, right click on the movie link. Select "Save Target
As". Choose where on your computer you want to save the file and click "Save". The movie will now
download.
- What do I do if I need to change my credit card on file?
Please contact our authorized sales agent
You also can find out the related information at http://www.billingsupport.com/.
If you still have the problem contact the email address support [at] korean-amateur.com.
Our business hours are Monday - Friday 9AM - 5PM Est and Saturday 10AM - 4PM Est.If you email during
non-business hours please allow adequate time for a response from us.
- Will my personal information be shared with others?
We respect your privacy and will not sell, loan, rent, trade or give away your name, e-mail
address or any other personal information to any third party.
For more imformation on this issue please refer to our Privacy Policy.
- Is this site compliant with all gov't regulations?
Korean Amateurs abides by all laws and compliance issues set forth by the
US gov't. For more imformation on this issue please refer to our
18 U.S.C. 2257 Statement.
- What are the terms and conditions of my membership?
By becoming a member of Korean Amateurs service, you become a Subscriber
and agree to be bound by the terms and conditions of the agreement.
For more imformation on this issue please refer to our
Terms and Conditions.
- How long will my membership last?
All memberships automatically renew untill cancelled.
A 1 month subscription with rebill every 30 days and a 3 month subscrtipion will rebill
every 90 days.
- How do I cancel my membership?
All memberships automatically renew untill cancelled. You can cancel your membership at anytime
by simply filling out our online cancellation
form. Please cancel your membership 2 days prior to the renewal date. Note: The actual
renew of your account is 2-3 business days before it appears on your credit card statement.
- What is my order number/Subscription ID?
You order number is an 8 digit number located on your order confirmation e-mail. You can find this
number in the subject line of the e-mail, as well as in the body of the e-mail. In the e-mail it is
refered to as "Your order identification number" or your "Subscription ID:".
- How do I become an affiliate of Korean Amateurs? (For Webmasters)
Korean Amateurs is always looking for new partners and affiliates.
For more imformation on this subject please refer to our
affiliate program.
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